SLA management
Deadlines met, without chasing anyone.
Set a handling time for every step of your workflows. Advalyo tracks each deadline, sends reminders before it's missed and flags files at risk.
An SLA (service level agreement) is only worth something if it's tracked. In Advalyo the deadline is part of the workflow: it starts on its own, is visible everywhere and triggers the right actions at the right time.
The operational challenge
Without tracked deadlines, everything becomes urgent — too late.
In most teams, deadlines exist in the procedures but not in the tools. You discover a delay when the requester complains.
Invisible commitments
Nobody knows how much time is left to handle a request.
Manual follow-ups
Managers spend their days chasing by email and phone.
No reliable measure
No way to say which team meets its deadlines and which one slips.
The result: requesters who lose trust, critical files that slip and a service quality nobody can steer.
How Advalyo solves it
A deadline per step, tracked automatically.
You set each step's deadline in the workflow builder. As soon as a file arrives, the clock starts. Advalyo reminds the right person before the deadline, escalates when it's missed and surfaces files at risk in the control tower.
- Configurable handling time for every step
- Automatic reminders before the deadline
- Automatic escalation when a deadline is missed
- Files at risk flagged in real time
Core capabilities
What this module lets you do
SLA per step
Every workflow step carries its own handling time.
Business impact : Everyone knows exactly what's expected of them, and when.
Scheduled reminders
The assignee is reminded before the deadline, with no human involved.
Business impact : Files move forward without anyone pushing.
Prioritised queue
Each approver sees their files sorted by urgency and time left.
Business impact : The urgent gets handled first, naturally.
Tracking in the control tower
Deadlines at risk, breaches and handling time per team, in real time.
Business impact : Service quality becomes a metric, not a feeling.
Step by step
How an SLA works in Advalyo
- 1
You set the deadline
In the workflow, each step gets its handling time.
- 2
The clock starts
When the file arrives, the deadline runs and stays visible to all.
- 3
Advalyo acts in time
Reminder before the deadline, escalation after, alert in the control tower.
Business benefits
The value for your organization
Commitments kept
The deadlines you promise requesters become deadlines you meet.
Fewer follow-ups
Reminders go out on their own; managers focus on decisions.
Measured service quality
Deadline performance by team, by step and by approver.
Use cases
Where this module makes the difference
Support and equipment
An equipment request handled within 24 hours, with a reminder before the deadline.
Order approval
48 hours to approve a purchase order, then escalation to the director.
Non-conformances
One deadline for analysis and one for corrective action, tracked separately.
Teams that rely on it
Inside the platform
How this module connects across Advalyo
Questions about this feature
Can each step have a different deadline?
Yes. Every workflow step carries its own handling time.
What happens when a deadline is missed?
The file escalates to the level you defined, and the breach shows in the control tower.
Do requesters see the deadline?
They follow their request's status at every step, without having to chase.
Can we measure SLA compliance?
Yes. The control tower measures deadlines by team, by step and by approver.
Ready to transform how your company runs?
Give us one of your processes. In 48h, we set it up in Advalyo with your own data, so you can judge for yourself.