Automatic escalations
A stuck file moves up a level. On its own.
When a step runs over its deadline, Advalyo escalates the request to the level you defined — without waiting for someone to notice.
Escalation is your processes' safety net: it guarantees no request stays stuck with one person, and that management hears about it at the right moment.
The operational challenge
A stuck file doesn't warn anyone.
An overloaded approver, a file forgotten in an inbox: the blockage stays silent until it gets expensive.
Silent blockages
Nothing signals that a request has been waiting too long.
Manual escalation
The requester has to dare chase the approver's manager.
Unclear rules
Who should step in, and after how long? Nobody knows.
The result: urgent purchases waiting, incidents dragging on and tension between teams.
How Advalyo solves it
Escalation rules written once, applied every time.
In the workflow, you define who takes over when a step runs over its deadline. Advalyo applies the rule automatically, notifies the people involved and records the escalation in the file's history.
- Escalation triggered by a missed deadline
- Escalation level defined in the workflow
- The people involved are notified
- Escalation recorded in the history
Core capabilities
What this module lets you do
Automatic trigger
A step's missed SLA triggers the escalation, with no human action.
Business impact : No file stays stuck in silence anymore.
Level of your choosing
Line manager, head of department or leadership: you decide who takes over.
Business impact : The right person steps in, not the whole chain.
Escalation by rule
The escalation level can depend on the workflow's conditions, such as the amount.
Business impact : A large amount goes higher than a small one.
Full traceability
Every escalation is time-stamped in the file's history.
Business impact : In an audit, you know why and when a file went up.
Step by step
How an escalation happens
- 1
The deadline passes
The step wasn't handled within its deadline.
- 2
The rule applies
The file goes to the level set in the workflow.
- 3
Everyone is informed
The people involved are notified and the escalation is recorded.
Business benefits
The value for your organization
No lasting blockage
A file can't stay with one person indefinitely.
Shorter cycles
Urgent requests find a decision-maker in time.
Less friction
Requesters no longer have to chase management themselves.
Use cases
Where this module makes the difference
Unapproved order
After 48 hours without a decision, the purchase order goes to the purchasing director.
Unassigned incident
A critical incident nobody picked up goes to the IT manager.
High-stakes decisions
Important files running late go up to leadership.
Teams that rely on it
Inside the platform
How this module connects across Advalyo
Questions about this feature
Who receives the escalated file?
The person or level you defined for that step in the workflow.
Can escalation depend on the amount?
Yes. Workflow conditions, such as the amount, can route the file to a different level.
Is the original approver told?
Yes. The people involved are notified and the escalation stays visible in the history.
Escalation or delegation: what's the difference?
Delegation covers a planned absence; escalation reacts to a missed deadline. The two work together.
Ready to transform how your company runs?
Give us one of your processes. In 48h, we set it up in Advalyo with your own data, so you can judge for yourself.