Support tickets & access requests
Submitted from the IT workspace, tracked with a handling time.
Features used
IT & Facilities
Every internal request in one place.
Support, access, equipment, interventions: your IT and facilities teams receive complete requests, meet their deadlines and see their workload in real time.
Processes
- Support tickets & access requests
- Hardware & equipment requests
- Technical interventions & maintenance
- Workplace services
The challenge
What slows teams down today
01
Requests everywhere
Email, phone, hallway: impossible to track everything.
02
Missed deadlines
No SLA tracked, no alert before it's late.
03
Scattered spreadsheets
Each team keeps its own list, never up to date.
Processes
The processes you run in Advalyo
Hardware & equipment requests
Manager approval, then preparation by IT.
Features used
Technical interventions & maintenance
Every intervention has an owner and a deadline.
Features used
Workplace services
Badges, rooms and supplies from a ready-made workspace.
Features used
Results
What changes for your team
A single front door
Employees know where to ask.
SLAs met
Reminders and escalations before things run late.
Visible workload
Volume and timing per team, in real time.
Key features
The features this team relies on
Workspaces
One workspace per department or subject
See detailsSLA management
Deadlines met, without chasing anyone
See detailsAutomatic escalations
A stuck file moves up a level, on its own
See detailsNotifications
The right information, at the right time
See detailsWorkspace templates
A ready-made workspace for every department
See detailsAutomation
Repetitive work does itself
See detailsFrequently asked questions
Can we set an SLA per request type?
Yes. Every step of every workflow carries its own deadline.
Does the requester follow their ticket?
Yes. They're informed at every status change.
Is there an IT template?
Yes. The IT & Support workspace template includes the common requests and their flows.
See it on your own processes
Show us the process that costs you the most follow-ups. In 48h, we set it up in Advalyo with your own data.